Saturday, January 23, 2016

RG's workshop: Record crate

I have an old wooden crate that is the perfect size for holding records, but unfortunately with garage sales and whatnot, one crate is no longer enough to hold my record, ahem, "collection".

It occurred to me last year that I could make my crate own out of the LADE boards that come from bed slats, and which are so useful for many projects, including the 90-minute glove rack and the long things holder I briefly mentioned in my last post. I took photos during the process and I'm finally getting around to posting about it.

It starts with isolating the wooden slats from the cloth straps that are stapled into them to keep them together while in use as a bed. First I separate the cloth from the slat by grabbing it with needle-nose pliers and rotating them.


Sometimes the staple comes out with the cloth, otherwise it just sort of bulges. This usually gives enough room to clamp some locking pliers onto the staple and rotate the pliers to remove the staple nice and cleanly:


Here's the schematic I drew for myself after figuring out how to get the various pieces I needed from 26" long Lade boards in order to get a crate that is roughly the same dimensions as my antique one, i.e. 17.5" by 9" and tall enough to hold 12" records.


I marked the boards for the 9" slats that go on the ends of the crate. The longer component is for the side and bottom slats, and they're screwed on the outside so they can vary slightly, but the 9" ones are screwed on their ends so need to be a consistent length. (You can also see the first draft of my figuring out)


Here I'm cutting the pieces with a mini handheld circular saw I bought. This is the only power tool I've bought (I inherited my drill and not counting the Dremel or heat gun) and though I'm more comfortable using hand tools since that's what I used growing up, being able to cut a board in two seconds with very little effort is very useful.


Cutting the boards lengthwise is even harder with a hand saw (and I've done it before for the side pieces on my laptop box). Since the circular saw has a plate that would bump into any clamps I tried to use on the lengthwise cut, I screwed the board onto a longer, sacrificial board from underneath and clamped that one down.

The lengthwise-cut pieces form the corner bits that hold everything together. Here I've tied (using the straps pulled off of the Lade boards) the end pieces to the corner bits to mock them up and see how well things will fit together.


Another reason I needed to mock it up was to see how I wanted to arrange the slats. In my diagram I had a hole cut out of the end boards, but I realized that I could just omit the second-highest board and the top board naturally becomes a handle.

Here I'm lining up the screws in the corner bit to match up with the end pieces (I'm too impatient to bother with glue and still wasn't sure how or if everything might come together). The screw heads will be covered over later by the long side slats. I had already screwed the other end together, and because it's used wood that is slightly warped, I needed to clamp two boards onto this end to make them straight for inserting. In retrospect, the screws for the lowest end slat should have been higher up in order to allow more room for the ones that will be screwed in from the bottom for the bottom slats.


Edit: After posting this blog entry, I discovered a photo of a second crate I had started to build which I had forgotten. I pre-drilled this set of holes in the pieces before making the linear cut to assemble the corner bits. Unfortunately, I didn't think to have the holes for the bottom piece a bit higher. You can see how the pieces are screwed to a longer board that I can clamp down during the long cut (I had removed the top piece for this photo to show how they were both attached). After going back to verify that I hadn't finished a second one, I found the piece still there, waiting to be sliced in half. I might actually dismantle it again and pre-drill the diagonal holes for the long side pieces too before cutting it.


Here are the first two bottom slats being affixed to the assembled ends. The alignment was a bit off, but nothing a little forcing can't fix. I offset the screws that attach to the corner bits so as not to conflict with the screws I'd just inserted, before I realized that I'd also need to drill holes through where these screws go for the side slats! I don't remember exactly how I addressed this (and I'm not going to empty it out now and turn it upside down), but it's not the end of the world.


Here's the side view, after attaching all the bottom boards. The slat at the bottom of the picture is the top slat and I installed it first to make the ends square. It's screwed from the inside to keep the outside clean. You can see how I've pre-drilled the holes for the remaining side slats on the opposite side. These screws on the inside are exposed (albeit only if you're looking in the box) so I used brass coloured screws.

The next time I assemble one of these crates, I would not only drill the holes in the corner bits before assembling the crate, but I would drill the holes for the long side slats at an angle so it's easier to screw them on.


Due to a miscalculation, I hadn't cut quite enough slats for the long sides, and by the time I finished I didn't want to bother cutting any more. Three is enough to hold the crate together and the contents in. One pair of screws is visible on the corner bits, but I don't particularly care. I also ended up with two extra 9" pieces, which were useful to have around for a future project.


I had intended, but forgot, to have the uppermost long side slats be raised by the width of a board, so that when these crates are stacked the bottom slats of the upper one are nestled into the side slats of the one below. I can do that for the next one to go under this one. It doesn't really make a difference for stacking my antique crate on top of this one.


Lade boards come in different widths and lengths, so if you're not trying to match the dimensions of a preexisting crate, you can play around with the sizes. You can see here that there's lots of room in all three dimensions to play around. Since the end pieces and the long bottom/side pieces are cut from the same board, you can make the box a bit narrower in one dimension to be wider in the other.


This is important for ensuring that the narrow dimension is a multiple of the width of the slats, so there are no gaps in the bottom. I hadn't factored that into my measurements and ended up having to put a thin board in the bottom because I had some gaps, which are a hazard when you're using the crate to carry narrow objects like record sleeves!


Nevertheless, I'm really happy with how this turned out. I could paint it, but this suits me fine since the boards have already been treated by our fine friends at IKEA (a store which I hope never to have the misfortune to visit in person as long as I can still find their products secondhand at the curb).

- RG>

Monday, January 18, 2016

RG's Workshop: The Vicetray (eventually... maybe...)

[Before I begin, I should note that as a Canadian, Wikipedia informs me that Canadians use the US spelling of "vise" instead of the UK spelling "vice", which was my first instinct. I've used "vise" throughout, except in the header where it makes a good pun on "icetray".]

Due to the limited amount of space in my kitchen, I stack my large dinner bowls on top of my dinner plates in the cupboard in order to conserve it. My bowls are heavy ceramic ones (nice ones, sturdy... I found them on the curbside ages ago along with some matching breakfast plates), so it requires a bit of effort when I want to grab a dinner plate out of the cupboard. If all five of the bowls are clean and put away, I have to actually take them out and put them down on an available surface (itself a challenge) and then get a plate, because the bowls are too heavy to lift with one hand (there are some other logistical difficulties involving contortions and stretching that also drive this requirement).

Lately, I've been toying with the idea of suspending the bowls above the plates somehow, allowing free access to the plates beneath. Unfortunately, the easy solution is off the table (or out of the cupboard). I can't simply put a table-like tray over the plates to hold the bolws, because there's not quite enough vertical clearance for that. Instead, I'll need to suspend the bowls slightly with some sort of cradle mechanism holding them from the sides, either from above or from below. This would allow just enough space for me to slide the plates underneath. How exactly this will work will take some thought.

Off I went to my workshop with the pile of plates and bowls to do some figuring and measuring.

On the way to the workshop (this is a trip taken on foot, I should mention, through two rooms. I don't have like a basement or giant shed full of power tools. My workshop is barely larger than a closet, and much less tidy), I stopped at the bedroom and put the plates and bowls down because I figured I should make sure there's a destination surface for them in the workshop.

Once in the workshop, I saw that my workbench was covered in sawdust from the last project, and various screws, bolts, and other knick-knacks that got relegated there from other parts of the house. Before brushing the sawdust off the workbench, I filed away the screws and bolts into the appropriate containers, tucked the bolt cutters back into their home, and started putting the hand tools back onto the pegboard.

My wire brush, however, didn't appear to have a home on the pegboard. In keeping with the mindset of the day, I figured I should make one. Usually I use coat hanger wire but I didn't have any scraps of that handy. What I did have, though, was a broken election sign metal stake, whose wire was the perfect thickness for pegboard holes, almost a quarter inch in diameter. I retrieved my bolt cutters from where I had just put them away, and cut off a chunk of wire.

If you've ever bent your own pegboard hook, you'll know that the end that goes into the pegboard has two nearly 90 degree bends very close together, maybe a quarter inch apart. If you've worked much with wire, you'll know that a quarter inch is ridiculously hard to bend accurately at such small distances with hand tools. I knew this, but tried anyway.

I was able to bend the end the tool hooks onto, but the pegboard end was stumping me. I have a wire-bending tool from Lee Valley, but the part of the wire I needed to grab on to was still to short.

I thought maybe it would work if I hammered a flathead screwdriver onto the wire with two things on either side of it, but that just resulted in other stuff jumping off my workbench from the hammering. I'd need a stronger tool. Hey, I've got a vise! I'll use that.

I got my vise out of its hiding spot, pushed aside anything I hadn't yet tidied off the workbench and swept away the sawdust to have a clean surface on which to put the vise.

My first choice of things to clamp the wire into was the cavity on my Lineman's pliers, the one opposite the space where the wire cutters are. But that just pushed the wrench open. Also it was too big.

I realized that my combination wrenches have a circular opening at one end and I had a variety of sizes to choose from. Using one of the pegs from the wire-bending set, I stuck the wire, the wrench, and the peg into the vise, and clamped. I was worried that the crimping on the wire would cause it to snap, but it bent perfectly!


While I was at it, I made a second pegboard hook too, since I had the right equipment out. I rearranged a few of the things on my pegboard, and somehow ended up using both of the newly-made hooks for other things. So I put the wire brush on a hook that was probably available before I started with all the wire-bending.

Never mind, that was done, I could continue with tidying the workbench to start working on the bowl thing. Oh, but the vise!

I keep the vise on the floor, under a shelving unit in a particular gap that isn't useful for much anything else than storing a vise. (In a proper workshop, I'd keep it mounted to the workbench) But vises being heavy, it's a struggle to push it underneath there, particularly without scratching the hardwood floor. I'd been thinking for a while about some sort of trolley mechanism to allow me to slide it in and out from under the gap so I would only have to lift it vertically.

My brain went crunching, and I sketched out a diagram of how that might work. A wheeled tray for something that heavy is bound to leave marks on the floor. But a drawer mechanism with a couple of flat boards should work nicely...

I went into my box of miscellaneous bits of furniture to find some rails and trays. The only flat style tray (which you mount sandwiched between the two flat surfaces) was a full-extension drawer mechanism, which I'd rather save for something else. But I did have the rails salvaged from a keyboard tray. Wrapped around the rails was a baggie with the four recessed mounting screws that came off whatever piece of curbside furniture I scrounged it from. Good foresight on my part, if I say so myself.

I found two boards of roughly similar size to try to mock it up on as a proof of concept. I didn't want to go to all the trouble of building the thing (and putting holes in the boards) if it wasn't going to function well.

The thing with keyboard trays, though, is that they aren't well suited to mocking up. They are mounted to the bottom of the moving part, and the stationary parts are mounted to the sides of the enclosed area, so I can't simply put the board on top of the rails and see how well it slides, because the bottom of the board is lower than the rails and rubs on the table. Not only that, but only one of the sides has an enclosed channel; the left side rail can come straight out (presumably to make it easier to install and adjust).

I found some short screws and hastily screwed the rails onto the moving board, without even bothering to drill holes for them. This wasn't enough; the channels also have to be mounted to something so the moving board can be suspended from it. I disassembled a set of blocks I had built for some other purpose that didn't work anymore to get two short boards from it and I screwed the channels onto them.

Still, though, I couldn't mock it up. I tried resting the two sides on the workbench and installing the moving board between them. I had to hold the sides together to keep the thing from falling off, but when I did that I squeezed it and couldn't tell if it was running smoothly.

I managed to find a piece of hardwood (scavenged from a 1970's government-issue wooden desk that my landlord left on the curb) which was the perfect width for the job, and with some metal L brackets and screws (also a curbside find), attached the sides to the hardwood bottom. Bending the L brackets slightly allowed me to 'fine tune' the adjustment of the rails, and it worked great!


Okay, so much for the mockup, but I realized that in trying to mock it up to see if the mechanism worked, I had actually built the thing. Unfortunately, I had not carefully considered the relative arrangement of the top and bottom pieces in so doing. They lined up nicely. Too nicely. My initial design had a support sticking out from the front end of the top piece so that the whole mechanism doesn't just tip over when fully extended with a heavy vise on top of it.

But then I realized that I could just screw on a small block to the front to achieve the same result (with a perfectly-sized block coming from the aforementioned disassembled previous project). Voilà, like so:


You'll note, however, that the top surface of the board is lower than the non-sliding channels, and the vise is wider than the top board. Luckily, the top board was scavenged from a discarded BEKVÄM kitchen cart, which, despite the one broken part on the one I found on the curb and disassembled for parts, has great birch components. More luckily, the BEKVÄM has two identical panels of this size. Without even screwing it on, I just rested the second piece on top and that worked perfectly. The top of the moving board was now higher than the non-moving parts.

Here's the tray resting in the gap under the storage unit:


I had to find a way to keep the whole thing from dragging out under the friction caused by the weight of the vise (and, let's be honest, a lazy alignment of the rails). I looked at the setup for a while, considered various complicated options including lining the base with bike innertube rubber or somehow attaching it to the legs of the storage unit, but then realized all I had to do was stick a hollow metal rod behind the storage unit's legs to hold the base back. I grabbed an appropriately sized rod from my container for long skinny things (which I built a couple years ago out of LADE bed boards, featured previously in the 90-minute glove rack):


All that was left was to put some felt padding on the base of the end that sticks out, so it doesn't scratch the floor. Not wanting to go to the trouble of getting my felt from my crafts bin in the closet (or, more specifically, having to put it away afterward) or figure out what kind of glue I'd need to adhere it to the wood (although in retrospect I think I have some self-adhesive furniture-bottom felt padding in my workbench drawer...), I instead used a scrap of old t-shirt cloth that I'd been using as a rag.

Even more lazily, when the twist tie I moved off the workbench in the initial round of tidying that I thought would be long enough turned out not to be, I just used some metal wire to hold the cloth on. Since the vise tray is going in the workshop, you know, it doesn't have to look pretty! (And immediately after putting the other tools away I found a different twist tie I had also moved aside in the initial round of tidying, which was, as I had suspected, long enough!)

Anyhow, here's the cloth padding on end of the upturned tray:


And final testing... just enough clearance. Works great! I thought about putting some sort of handle on the device to give me something to grab a hold of. I considered the four remaining loops from the bracket used in my bicycle handlebar clipboard mount, but couldn't think of a quick and easy way to attach it that didn't involve drilling (since it was now just past 10pm).

As it happens, the problem solved itself because I discovered that the vise happens to make for its own handle. Not bad, eh, for a contraption built without having to saw any wood and using only previously-scavenged items that I had lying around in my workshop?


Finally, with the vise tray built, I could start working on the plate thing! What was that again?

I put the stack of plates and bowls on the workbench, stared at it for a while, held some boards up next to it in various orientations, took a couple of measurements, made a rough sketch, and then put the dishes back in the kitchen cupboard.

I no longer have the energy to do that tonight. Maybe some other time when I'm trying to do some other project I can let myself get sidetracked into building the bowl cradle instead.

- RG>

Monday, December 14, 2015

How convoluted can a tech support system be?

I was recently tasked with upgrading the software licenses on one of the products we use at the office—I won't use the real name, but let's call it "Vim"—to a version that works with the latest version of OSX. While a less detail-oriented person might buy one key outright and slap it onto as many computers as one could get away with, I prefer the high road where my employer isn't exposed to liability, and instead chose to upgrade (less cost) existing licenses that would become redundant.

The process should be reasonably simple. Vim's website has a portal that tracks all of the licenses I've purchased in the past, and when I go to their store website to purchase upgrade licenses, it requires me to log in and select which previous-version licenses I want to upgrade to.

Assuming all of my previous licenses were properly registered (which by today they were after a bit of work a couple of months ago), this upgrade purchase is straightforward enough. In and of itself, this worked fine for me.

After making the purchase, I am taken to a receipt page that makes reference to the fact that I've used a credit card, though it only says the total and nowhere does it actually say "paid". I printed it out anyway and hope it's sufficient to serve as a 'receipt' for our accounting department.

The important part, though, is the confirmation e-mail I then received. This looks like a typical invoice, with a listing of what I've purchased, subtotal, etc. There's a column for the product name, a column for the download button, a column for the license key, and price, and quantity.

The only thing is, there was only one line, with one license key and a quantity of 4.


This is where things started to break down. Some frustration:

For a normal software product, this would be fine. You'd use the license key they sent you and install it on up to four computers.

But I knew something was up. I had learned in a previous encounter with "Vim" that they do not have volume licensing or bulk licenses. So why did they just send me a license key with a quantity of 4?

My curiosity got the better of me, and I logged back in to the Vim portal and saw that the license key from the confirmation e-mail wasn't listed among my keys.

The customer support person I was talking with on the phone during much of this process was never able to tell me what the deal is with that code, other than telling me that it isn't a valid license key when I forwarded it.

Luckily, I don't rely solely on Vim's license key portal to track my licenses; I also use a custom-built license key database, which enables me to quickly notice that some of the licenses now in my portal weren't there before.


More frustration:

Meanwhile, there was an "alert" in the Vim license key portal which I would never have seen unless I went back in to the portal (which, seeing the license key in the e-mail, why would I?). The alert told me that three license keys had been generated for my recent order, and it listed the license keys. None of these were the same as the one in my e-mail.

Back in the license key portal, I was able to track down these three, as well as a fourth license key that was new (which also wasn't the one I received in the e-mail). I went back to my e-mail to see if there was something I missed.

"Sure enough, there was fine print in the confirmation e-mail that indicated that this was a temporary license key and four new keys would be generated in my license portal" is what you'd expect to read next, but alas this was not the case. Not only did the confirmation message give no indication that this was not the license key associated with my purchase, but there was also no separate e-mail to inform me that these new keys were created.

Having found my license keys, I decided to stop digging and quit while I was ahead. After verifying that my license portal did indeed show four (not three) new license keys that were purchased today which didn't show up in my own database, I concluded my call with the customer support person.


I had already wasted enough time by this point, but being the altruistic guy that I am, not wishing this situation on anyone else (especially one who might unwittingly try to install the license on multiple computers), I found the website feedback form on Vim's website and sent in my feedback and suggestions on how they can improve their messaging. (Imagine finding that you've installed this license key on various computers and after a while they stop working because it was the wrong license key and you have to track all those installations down!)


As is usual with such customer support encounters, I received an e-mail from my Indian correspondent advising me that the ticket was now closed and I could forward the ticket-closed e-mail to the licensing e-mail address for the company.

Which I did.

I copied and pasted my website feedback and sent it to the e-mail address cited in the e-mail from the customer support person.


More frustration:

Then I got an e-mail saying that that account didn't exist. I triple checked that I spelled the address exactly the way as it was given to me.

I decided then to reply to the customer support person and advise that the licensing e-mail address did not work.


More frustration:

After replying to the customer support person, I received an automated response indicating that I was replying to a closed support ticket, and therefore my e-mail would not be accepted. I could log in to a support portal (which may or may not be the same as the licensing portal) to find my support ticket and reopen it. Or I could contact them by phone.


At this point, I'd done as much as I had the patience for to try to give Vim some feedback on improving their customer communications. After all, by this point, I was trying to submit feedback to someone about a broken feedback mechanism to which they had directed me in order for me to give feedback on another feedback mechanism.

With this amount of Catch-22s, the only thing my feedback could possibly do is give more ideas to the evil twin of Douglas Adams—who must have designed these systems—to adjust any part of the process that wasn't sufficiently frustrating.

My initial feedback did, as far as I know, make it through their website feedback form, and I can only hope that it isn't used against me.

- RG>

Saturday, July 26, 2014

The summer blahs

I'm morally opposed to the common advice that you shouldn't shop for groceries on an empty stomach. When I'm at the grocery store, if I'm hungry I'll buy all the things I will want when I'm back at home and crave something. It's a win-win system.

But lately, I've been in a bit of a dip. There have been many things pressing for my attention, both at home and at work, including a number of distractions that seem to be the easiest to attend to. Given all the things that are vying for my time, eating is one of the ones that has fallen far down the list.

I've written before about forgetting to eat, but that's primarily about when I'm engrossed in a task and lose track of time. This is a bit different. Eating has fallen from a reward to a chore (in which I rarely find myself engrossed). In other words, it's gone from "ooh, I can't wait until the next time I eat at..." to "what, I have to eat again? But I just did that yesterday!"

I know that if I don't floss often enough, I'll get cavities, but that doesn't mean I'm keen on flossing. It takes a conscious effort to remember to do it. That's how I feel about eating right now. "Sigh, I guess I'll go out for lunch before I pass out or get a headache." Or, "I'm meeting someone for dinner in three hours, I should grab some lunch soon."

And then, once I've decided to go eat something, I can't decide what (well, not yogourt). I work in downtown Ottawa and there are plenty of great places to grab lunch, but nothing really sticks out in my mind as "hey, I like going there! How about I just go there!" particularly not among healthier options. It doesn't help that I'm a picky eater who doesn't like most things that make food "interesting" (spices, curry, tomatoes, mushrooms and more...), and that food I do like doesn't like me (the many many things derived from dairy, because they put cheese in everything).

My nocturnal lifestyle doesn't help. My workday is time-shifted so I can avoid morning and afternoon rush hours, as well as the lunch rush. Before the Mayflower closed I enjoyed eating lunch there, where I could take an entire booth to myself in the early afternoon instead of cramming into a tiny seat at noon with everyone else. (Side note: I miss the Mayflower! A photo I took from there was the main image on the Wikipedia entry for OC Transpo for over three years) Similarly for fast-food places: when you only have a limited time for lunch, why take it at a time where you'll have to spend much of it waiting in line?

The downside to this is that lots of lunch options dry up after a certain time in the afternoon, and similar problems exist for late night dining. Maybe if I had a lunch buddy I'd be more adventurous.

I avoid cooking mainly because when I do cook it's hard for me to start early enough to be done eating at a reasonable hour. The time I spend cooking can be spent catching up on other errands that I can't outsource to any of zillions of local establishments.

Also, I'm very fickle about what I eat. I am fortunate that I can afford to eat out for most meals, and that's important because I never know in advance what I want to eat. If I were to put a frozen item in the fridge in the morning to defrost it for dinner that night, I wouldn't see it again until days or weeks later, when its colonists make first contact with me declaring their shelf of the fridge to be an independent republic.

This indecision has been worsened with my recent lack of interest in food, since I don't even have last-minute cravings to pounce on. I remember incredulously seeing "lack of interest in food" in a list of symptoms for something at some point, and now I know what it means (hm, come to think of it I wonder if it's a side effect of my pills...). In his 2006 Ted Talk, Sir Ken Robinson talked derisively about how intellectuals consider their bodies as mere vessels to carry around their heads, and I have to admit that's a paradigm that fits me. My body will only cooperate with me if I give it food, and my brain wants to spend as little time and energy as possible doing so unless it's fun so let's just get it out of the way and read a newspaper or watch the latest Daily Show episode so I don't have to pay attention to the fact that I'm eating.

Which takes me back to grocery shopping.

I was at the supermarket the other day, and I did have few items on my shopping list so I wouldn't forget them. But when it came to picking out food to eat for the coming week (mostly prepared meals, since I try to buy produce from smaller shops instead of the big stores), I wasn't interested in any of it. I had a vague sense that I had bought certain items before and enjoyed them, but couldn't at all gauge whether I'd be likely to want to eat any particular one in the coming week.

You think shopping for groceries on an empty stomach is bad? Try doing it when you're not interested in food at all!

(And yes, I do give generously to the food bank. Hunger is a terrible thing.)

- RG>

Thursday, March 27, 2014

Internet radio goes to shit

I received a notification from Last.fm that they were killing their streaming radio service as of the end of April (for which I was paying a whopping $3/month). The notification was actually very useful, with clear links to useful pages such as how to cancel the auto-renewal on my subscription, etc.

They have a beta version of their new player, which I tried... briefly. It appears to embed Youtube videos of copyrighted songs into a player, ads and all. One of these ads was over 2 minutes long, which doesn't work for me because I like to go into another room and let the songs play, with my cursor over the "skip song" button if I don't feel like listening to one. Yes, you can click to skip the ad after five seconds, but then I'd have to fiddle with the cursor and that's not worth a paid service.

Also, the sound quality sucks. I'm not talking a snooty "mp3s have compressed audio and you don't get the same experience" type thing. This sounded like they were running the audio through a telephone line and recording it on a wax cylinder.

So time to find a new online radio service.

I looked around at a few. There are a couple that don't work in Canada.

I'd heard the name Grooveshark thrown around and I'd thought I'd check it out. Naturally, to do this, I typed "Grooveshark.com" into my browser and got to their homepage.

The homepage appears to be the service itself. No introductory text or even a brief description of what type of service it is. Just a bunch of buttons and click-draggy things and tools for using it. After a few seconds of staring at the incomprehensible interface looking for a link for "About", "What is Grooveshark?", or "Start here" (of which there isn't), my screen was greyed out and replaced with a "you have flash disabled" warning that I couldn't dismiss without closing the page.

Eventually, I made my way to the help page, of which there were no useful options either to describing what the service is. The closest I could find was "how to use the service after setting up your account." Why the hell should I set up an account if I don't even know whether this service even remotely resembles what I want??

I know what you're thinking: JFGI. Go to the Wikipedia entry for Grooveshark.

But do I really want to use a service that can't even describe itself (or at lest can't be bothered to)?

As a courtesy, I thought I'd let them know that their website does a shit-poor job of turning interested visitors into users and customers, through a support form on their help section (I think I filed it under "bug report"):
 
Looking for replacements for last.fm and someone sent me to Grooveshark. Trying to figure out what it is or how it works but there's no "about" or description anywhere, not even on the help page. wth? (Not to mention that I couldn't even look around at it because I couldn't dismiss the "flash player blocked" popup).

Could Grooveshark serve as a replacement for my needs? Maybe, but I'll never know!

Perhaps not the clearest, but I think I got the point across.

To their credit, they responded relatively quickly, but that's about the only credit they'll get. The response itself was so spectacularly obtuse I feel compelled to share it with you:
Hello. Thank you so much for your patience and please accept my sincere apologies for the inconvenience. Will you please complete the steps below in Internet Explorer OR test Grooveshark from a different web browser (preferably Google Chrome https://www.google.com/intl/en/chrome/browser/)?

**Please note the steps below will reset IE to default settings. Your bookmarks, extensions, plugins will be removed.**

1. Open Internet Explorer
2. Go to http://support.microsoft.com/kb/923737
3. Follow the instructions on the page

Here's the Getting Started Help article for Grooveshark as well.

http://help.grooveshark.com/customer/portal/topics/287-getting-started/articles

Please let me know how it goes. I would like to help.
So to sum up:
  • I asked them for a general description of their service (or more specifically, I pointed out that they do not make such a description easy to find)
  • They sent me instructions to wipe my Internet Explorer (which obviously wasn't the browser I was attempting to use because it doesn't even have the ability to block Flash!)

I don't know why I even try sometimes.

Oh, and if I've given Grooveshark a pass, where am I now? I'm looking at Deezer. Haven't looked hard yet (I still have a month of last.fm left), but it's got a clear yet unobtrusive "What is Deezer" link on the sticky bar, and the description one finds there is clear and clean.

Friday, January 03, 2014

Have your Google Analytics stats fell since Blogger started the country code TLD redirect?

[Edit: This did not work. Now my analytics are showing even fewer results. Apparently you're supposed to enter the code in Blogger under Settings > Other > Analytics Web Property ID. We'll see if that recaptures both the .com and .ca traffic...]

A couple years ago, Blogger started redirecting all of their users' blogs from blogname.blogspot.com to blogname.blogspot.xx, where xx is the country code top-level domain (TLD) for the country that the user blogs from.

I noticed this at the time and was skeptical that this wouldn't have unintended consequences, but I didn't particularly care because at the end of the day I'd rather have a .ca blog address anyway (though I could certainly see issues for people who blog while abroad or blogs published by various international collaborators). Other people did care and they found ways around the redirect.

But tonight while checking my blog stats, I noticed something strange. My stats had been down for the last couple years, and this is normal given how godawfully rarely I post, and how minimally relevant my posts tend to be. I also figured that when Google Analytics fucked up their interface and got rid of the old dashboard that gave me the most useful information all in one place, they also fucked around with whether pageviews or visits or visitors was the key statistic, and how this was counted.

It turns out that my skepticism was indeed accurate: it was only counting hits on realgrouchy.blogspot.com, and missing most of the visitors who are coming to realgrouchy.blogspot.ca!

Observe:

In Blogger's built-in stats, it says I had 846 pageviews in December 2013:


Meanwhile in Google Analytics, only 146 pageviews were reported for that month, less than 20% of the traffic that Blogger was getting! And it should know, since it was serving up the pages!


The fix is not difficult, but it's also not the most obvious. It also isn't retroactive. In Google Analytics, click on the Admin button at the top right, select the relevant 'property' (i.e. your blog), and select "tracking info". Then turn on "Multiple top-level domains of [blogname]." The multiple subdomain option will also turn on automatically if it isn't already. The code in the text area below will change:


Then go into your Blogger admin page, click on the Template settings, open the HTML view and replace the old Google Analytics code with your new code. One of the articles I skimmed over while looking for solutions suggested you should put it in the <head> tag because the script might not get run if it's at the end of the page body and there are other scripts that mess with visitors' browsers.


I couldn't find any articles that specifically identified the Blogger problem and connected it to this solution, which is why I'm blogging this now, even if it is a couple years late. However, I won't necessarily be able to tell if doing so increases my blog traffic because I should be expecting an increase anyway after this fix. I guess I'll just do it for the good of humanity.

- RG>

Thursday, December 26, 2013

Hiding in the FedEx logo is something you might not have noticed...

No, not the arrow between the E and the x. Everyone knows about that. Can you see what the other thing is?


It's that FedEx is short for "Federal Express", but some marketing idiot figured it would be good to add another "Express" on to the end for good measure. I guess this is for the division of Federal Express that actually is Express and the other trucks all say 'FedEx / Eventually".

- RG>